How to quickly add value to the customer experience.
Quick tip on how to add value to the customer experience.
As a hotel owner, talk to your guests before, during and after their stay.
Do it yourself whenever you can. Learn what might make their stay special and try to exceed expectations during the visit. Keep a note of your customers preferences, in the reservation, on your hoteliga account, so you won't forget.
When they check out ask them to share their experience with you and to write a comment on free platforms like TripAdvisor. Answer criticisms and don't forget to say thanks to positive reviewers.
If you don’t have the time to do it yourself, empower your employees to engage with customers and make them part of this. Don’t worry about the willingness of your employees to do it, they can be trained to do it exactly as you want and they will quickly evolve the correct mindset.
Employee happiness will grow as they will find passion and a higher purpose in their job and customers will have an everall better experience.
www.hoteliga.com
As a hotel owner, talk to your guests before, during and after their stay.
Do it yourself whenever you can. Learn what might make their stay special and try to exceed expectations during the visit. Keep a note of your customers preferences, in the reservation, on your hoteliga account, so you won't forget.
When they check out ask them to share their experience with you and to write a comment on free platforms like TripAdvisor. Answer criticisms and don't forget to say thanks to positive reviewers.
If you don’t have the time to do it yourself, empower your employees to engage with customers and make them part of this. Don’t worry about the willingness of your employees to do it, they can be trained to do it exactly as you want and they will quickly evolve the correct mindset.
Employee happiness will grow as they will find passion and a higher purpose in their job and customers will have an everall better experience.
www.hoteliga.com
